Question 1

How does a money transfer with Ria work?

Accepted Answer

You can send money with Ria Money Transfer in five easy steps:You complete the ‘Send Money’ form.You give the form to the counter clerk together with your identity document and the money.You sign as correct and get a receipt that states the PIN code of your transaction.You contact your addressee and communicate the PIN code that he or she needs to pick up the money.Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.

Question 2

Can I send cash and have it transferred?

Accepted Answer

You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this.Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.

Question 3

How much time does my addressee have to pick up the money?

Accepted Answer

Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.

Question 4

What are my possibilities to send money with Ria?

Accepted Answer

You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can:send cash that your addressee picks up as cash.send cash to your addressee's bank account. That option is not available in every country of destination.send cash to your addressee's virtual mobile account. That option is not available in every country of destination.The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.

Question 5

Are there minimum and maximum amounts?

Accepted Answer

You only have to take maximum amounts into account. The counter clerk in your Post Office will tell you those amounts.

Question 6

How can I receive my money?

Accepted Answer

You pick up the money in a Post Office in your neighbourhood or in a Ria agency.On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent.Give the completed form to the counter clerk together with your identity document.After your details are checked, the counter clerk will pay out the amount in cash.

Question 7

Can I transfer money anonymously with Ria?

Accepted Answer

You cannot transfer money anonymously with Ria Money Transfer. You must prove your identity with a valid identity document for every money transfer.

Question 8

Can I pick up my money in any Ria office?

Accepted Answer

You can pick up the money in any Post Office or Ria office. If the sender indicated a specific office then you must go to that Post Office or Ria agency.

Question 9

How long does it take before the money is transferred and can be picked up?

Accepted Answer

When you send money with Ria Money Transfer, the addressee can pick up the money a few minutes later. As soon as the recipient has received the transaction PIN code, he or she can pick up the money in a Ria agency. Always take the time difference in the destination country into account and the opening hours of the Ria agency over there.

Question 10

Which contact details of the sender and the addressee do I have to give?

Accepted Answer

You only have to give the first and last name of your addressee and your own mobile phone number.

Question 11

To which foreign countries can I send money with Ria?

Accepted Answer

With Ria Money Transfer, you can send money to 161 countries around the world. New countries are still being added.You'll find a list of countries that you can send money to in your Post Office or Ria agency.

Question 12

I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?

Accepted Answer

You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.

Question 13

Which details do I need to send money with Ria?

Accepted Answer

The details that you must give the counter clerk at your Post Office or Ria agency:the first and last name of your addresseethe country where your addressee lives or is stayingdepending on the country: the Ria agency where your addressee will pick up the moneyyour mobile phone numberYou pay the amount in cash or with Bancontact.

Question 14

Can I send money to someone in Belgium?

Accepted Answer

You can send money to someone in Belgium. Your addressee can pick up the money in any Ria agency or Post Office.

Question 15

I want to dispute the transaction: someone else picked up the money. I suspect fraud.

Accepted Answer

If someone other than the addressee picked up the money or if you suspect fraud, you must contact the police and have a report made. Also contact the Customer Care Center of Ria Money Transfer.Ria will do all it can to recuperate the money or to repay the amount of the money transfer to the sender. That can take a while because it must be proved that neither the sender nor the addressee could do anything about the fraudulent withdrawal.

Question 16

What should I do if the recipient says that the money did not arrive/the transaction is not possible?

Accepted Answer

If your addressee has problems when picking up the money, you should contact the Customer Care Center of Ria Money Transfer.

Question 17

What is the difference between a national money order and a transaction with Ria?

Accepted Answer

Sending money with Ria is faster. As soon as you communicate the PIN code to your addressee, he or she can pick up the money in a Post Office or Ria agency.

Question 18

I cannot receive the money because my name was misspelled. Who can rectify this?

Accepted Answer

Only the sender can correct an error. You must ask him or her to go to the Post Office or Ria agency where the money was sent and to modify your name there. Once the error is corrected, you can pick up the money.

Question 19

How will I know if my addressee picked up the money?

Accepted Answer

You can call Ria Money Transfer customer service to ask if your recipient has picked up the money.

Question 20

My name was spelled incorrectly. What must I do to modify the spelling?

Accepted Answer

If your name is spelled wrong, only the sender can modify it. Ask the sender to go to the Post Office or Ria agency where he or she sent the money. That is the only place where he or she can modify the spelling of your name. Once the spelling has been changed, you can pick up the money.

Question 21

What if my money is not picked up?

Accepted Answer

If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.

Question 22

How much time do I have to pick up my money?

Accepted Answer

You have 40 days to pick up your money in a Post Office or Ria agency. After 40 days the sender receives a new PIN code that he or she uses to pick up the money.

Question 23

Which documents/information do I need to pick up my money?

Accepted Answer

To pick up your money, you need two things:a valid identity document to identify yourselfthe PIN code that you got from the senderYour driving licence or a different document with your photo is not a valid identity document. You do not need other documents.

Question 24

Can Ria help me get my code back?

Accepted Answer

If the sender lost the PIN code, he or she can request it again:in the Post Office or Ria agency where the money was sentthrough Ria Money Transfer customer service.The addressee must ask the sender to send the code again.

Question 25

Can I get a fiscal attestation?

Accepted Answer

You can get a fiscal attestation for all money transfers that you have done. You request that attestation from the Customer Care Center of Ria Money Transfer: 02 588 24 14.

Question 26

Can a minor send money?

Accepted Answer

You can only send money with Ria Money Transfer if you are an adult.

Question 27

Do I have to know which country or which city I am sending money to?

Accepted Answer

You must always know which country you are sending money to. Depending on the country, you must also indicate where (in which Ria agency and which city) your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.

Question 28

Can I receive money from abroad if I do not have a bank account?

Accepted Answer

You can receive money from abroad even if you don't have a bank account. You pick up the cash in a Ria agency and only need a valid identity document to identify yourself.

Question 29

Will I receive proof that the money was sent and picked up?

Accepted Answer

When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer. If you want to know whether the money was picked up, you must phone the Customer Care Center of Ria Money Transfer on the number 02 588 24 14.

Question 30

Which information must I submit to receive the money? (PIN code, identity document, sender's name, etc.)

Accepted Answer

To receive your money, give the counter clerk of the Post Office or Ria agency the following five things:the PIN code of the transactionthe first and last name of the senderthe country where the money was sentthe amount that you expectyour identity document

Question 31

Can the money be delivered at home?

Accepted Answer

You cannot have a money transfer delivered to a home address in Belgium. Ria Money Transfer offers home delivery via the Delivery Service at Home in Armenia, Hungary, Morocco, the Philippines, Vietnam, the Dominican Republic and Peru.

Question 32

What if there is an error in the recipient's details?

Accepted Answer

If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.

Question 33

Ria: how often can I receive money? | bpost

Accepted Answer

You can receive money several times per month or per week. There are limits on the amounts. Discover what happens if you exceed those limits.

Question 34

The clerk will not give a copy. What do I do now? Can I file a complaint? Where?

Accepted Answer

We apologise if something went wrong in the Post Office or Ria agency. You can always report this to the customer service of Ria Money Transfer.

Question 35

Do I have to prove why I am sending money?

Accepted Answer

The counter clerk in your Post Office will ask why you are sending money.

Question 36

Do I have to indicate a Ria agency?

Accepted Answer

That depends on the receiving country. For most countries, you only have to indicate the name of the country. For some countries, you must also indicate in which Ria agency your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.

Question 37

I do not have a last name. Can I pick up money?

Accepted Answer

If you officially do not have a last name, you can pick up money with Ria Money Transfer. In that case, enter ‘No name’ in the last name field on the document that you receive.

Question 38

Can the transaction be modified? How long does that take?

Accepted Answer

The transaction can be modified. That only takes a few minutes.

Question 39

Do I have to have an address to use Ria?

Accepted Answer

The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.

Question 40

Can I receive the money without the code?

Accepted Answer

You only get the money after showing the code and your identity document.

Question 41

Will I get a document with the number of the transfer?

Accepted Answer

You get a proof of remittance with the PIN code of your transfer for each money transfer.

Question 42

Can I choose the office where I pick up my money?

Accepted Answer

In most cases you can. Depending on the country where you live or are staying, the sender might have to indicate the agency where you must pick up the money.

Question 43

Can someone who finds my code pick up the money?

Accepted Answer

The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.

Question 44

Does Ria Money Transfer have an app that I can use to register the transaction?

Accepted Answer

Ria Money Transfer does not have an app to register the money transfer.

Question 45

What if the transaction is called off due to an error in the transfer?

Accepted Answer

If the transfer is called off due to an error, you can go back to the Post Office and ask to correct the details of the transaction.

Question 46

Can I use the receipt in legal proceedings?

Accepted Answer

The receipt that the sender gets can be used as a legal document.

Question 47

The error lies with bpost or Ria. Not with me. What do I do now?

Accepted Answer

Always check the details of your money transfer carefully before signing the form and agreeing to the transfer. The counter clerk uses those details to send your money. If an error was made, you must go back to the Post Office or Ria agency where the money was sent and modify the transaction.

Question 48

I lost my PIN code and cannot reach the sender. What should I do?

Accepted Answer

Only the sender of the money can give you the PIN code of the money transfer. Continue trying to contact him or her.

Question 49

Can I do a professional transaction with Ria?

Accepted Answer

You can only send money in your own name with Ria Money Transfer. You cannot use the name of your company or the name of another company.

Question 50

Can I send the code to the addressee immediately?

Accepted Answer

You can send the PIN code to your addressee immediately. He or she can pick up the money immediately.

Question 51

Can I send money even if I don't live in Belgium? Are there other requirements?

Accepted Answer

You can send money from all 161 countries where Ria Money Transfer is active. In all those countries you only need a valid identity document.You'll find a list of countries that you can send money to in your Post Office or Ria agency.

Question 52

There is only a small error in my name and I have the PIN code. Isn't that enough?

Accepted Answer

The PIN code alone is not sufficient. The sender must write your name 100% correct. You must ask the sender to modify that small spelling or clerical error in the Post Office or Ria agency where the money was sent. You can only pick up the money after your name has been corrected.

Question 53

Can I use the receipt in legal proceedings?

Accepted Answer

The receipt that the sender gets can be used as a legal document.

Question 54

As the sender, do I have to pay for a correction?

Accepted Answer

A name change is free.

Question 55

How do I choose the pickup location? Is that possible for every country?

Accepted Answer

In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.

Question 56

What are the advantages of sending cash with Ria?

Accepted Answer

Sending cash with Ria Money Transfer has four major advantages. It is:fast - the money that you send is available after a few minutes in 161 countries.safe - every money transfer is registered in a globally recognised security system.easy - you complete the form and give it to the counter clerk together with your identity document and the money. You contact your addressee and communicate the PIN code so he or she can pick up the money.nearby - there is always a Post Office in your neighbourhood.No matter if you are the sender or the addressee, you do not need to have a bank account.

Question 57

Can I send money in every Post Office and Post Point?

Accepted Answer

You can send money with Ria Money Transfer in every Post Office in Belgium. That is still not possible in our Post Points.

Question 58

Can I send money using home banking?

Accepted Answer

It is not possible to send money using home banking. You can send money using the Ria Money Transfer website.

Question 59

What if I want to stop/cancel the transaction?

Accepted Answer

You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.

Question 60

Which details do I need to identify the addressee?

Accepted Answer

You only have to indicate the first and last name of the addressee. The addressee must identify himself or herself with an identity document. Learn more.

Question 61

How can I be sure that the money arrives in the hands of the correct person?

Accepted Answer

You must indicate the correct first and last name of your addressee at the counter of your Post Office. With the unique PIN code that you communicate to the addressee, you are sure that the money arrives in the hands of the correct person.

Question 62

What is my guarantee that the money will arrive?

Accepted Answer

Two safeguards guarantee that the money will arrive:You get a unique PIN code that you communicate to your addressee. The recipient can only pick up the money with that PIN code.Your addressee must identify himself or herself with an identity document to collect your money.Be careful when communicating the PIN code; only give it to your addressee.

Question 63

Is sending money with Ria safe?

Accepted Answer

Absolutely. Your addressee can only withdraw the money with a unique PIN code and his or her identity document. Every money transfer is registered by a globally recognised security system.

Question 64

Can I transfer money without an account number?

Accepted Answer

You can transfer money with Ria Money Transfer even if you don't have an account number. The counter clerk in your Post Office will help you.

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